What is the verification photo?
A verification photo is a selfie taken with a note with the words 'Storm' or 'StormX' and today's date written. The note must be held in order to get a clear enough image of both the account holder and the handwritten note, allowing us to reliably confirm the identity of the account holder.
Why do we need a verification photo?
StormX photo verification helps protect StormX users from theft, fraud, and prevents abuse of the StormX platform. Having the note lets us know that the image is current, and it makes it difficult for someone to fake your identity.
Steps to submit the photo:
If your account has been flagged for additional photo verification, you will receive an email from [email protected] to the email provided in the StormX app. Please respond to the email with the photo attached.
If you have not received the email, please first check your email spam folder and add [email protected] to the list of safe senders in your email client. If you still did not receive an email, please submit a ticket using the "Submit a request" button on the top of this page.
Guidelines for the photo:
- The note must be handwritten and should read 'Storm' or 'StormX' and should include the current date using the format shown below (Month dd, yyyy). Any note that is computer generated will be rejected.
- You and the hand-written note should both be clearly visible.
- Both the face and note must be perfectly readable and in sharp focus. Any portion of the note covered by your fingers, hair, pet, shadow, sleeve, jewelry, etc. will be promptly rejected, slowing down your ability to use the StormX platform.
- Please ensure that the image is at least 1280x960 or 1MP. Low-quality images may be rejected.
Note: Only our support staff who are trained to handle identity verifications will see your image once you submit them. Your image will only be used for identity verification and will not be shared.